Privacy Policy
Last updated: January 1, 2026
Your privacy matters to us. This policy explains how vancasso ("we", "us", "our") collects, uses, and protects your personal information when you use our website or purchase our products.
1. Information We Collect
We collect information you provide directly to us, such as:
- Name, email address, and shipping/billing address when you place an order
- Payment information (processed securely via our payment provider — we do not store card details)
- Account credentials if you create a member account
- Communications you send us via email, live chat, or contact forms
- Newsletter subscription email addresses
- Product reviews and ratings you submit
We also collect certain information automatically when you browse our website, including IP address, browser type, pages visited, and referring website (via cookies and similar technologies).
2. How We Use Your Information
We use your personal information to:
- Process and fulfill your orders, including sending order confirmations and shipping updates
- Respond to your customer service inquiries
- Send promotional emails and newsletters (only if you opt in — you can unsubscribe at any time)
- Improve our website, products, and services
- Prevent fraud and ensure security
- Comply with legal obligations
3. Sharing Your Information
We do not sell your personal information. We may share your information with trusted third parties who assist us in operating our website and business, including:
- Shipping partners (e.g., FedEx, UPS, DHL) — to deliver your orders
- Payment processors — to securely handle transactions
- Email service providers — to send order confirmations and newsletters
- Analytics providers — to understand website usage (data is anonymized)
These parties are contractually obligated to use your data only as directed by us and in accordance with this Privacy Policy.
4. Cookies
We use cookies to enhance your browsing experience, remember your cart contents, and analyze website traffic. You can control cookie settings through your browser. Note that disabling certain cookies may affect website functionality.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Order records are typically retained for 7 years for accounting purposes.
6. Your Rights
Depending on your location, you may have the following rights:
- Access: Request a copy of the personal data we hold about you
- Correction: Request correction of inaccurate data
- Deletion: Request deletion of your personal data (subject to legal obligations)
- Opt-out: Unsubscribe from marketing emails at any time
- Portability: Request your data in a portable format (EU/UK residents)
To exercise any of these rights, please contact us at privacy@vancassotableware.com.
7. Security
We implement industry-standard security measures including SSL encryption, secure payment processing, and access controls to protect your personal information. However, no internet transmission is 100% secure, and we cannot guarantee absolute security.
8. Children's Privacy
Our website is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated effective date. We encourage you to review this page periodically.
10. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
- Email: privacy@vancassotableware.com
- Address: vancasso International Ltd., 123 Ceramic Way, London, UK EC1A 1BB